Friendly reminders and welcome additions

Welcome to the June/July Edition of the Constellation Automotive Newsletter. We have a few reminders, product updates and support enhancements for you this month.

News & Announcements

VCT Upgrade - Menu Selling!

Many of our New Car dealers have expressed an interest in VCT being able to utilize a Menu Selling feature. You've asked and we've listened! Soon to be released customer-wide is an Upgrade to VCT that includes a newly created Menu Selling Module that will enable Dealers to quickly view and include Aftermarket Products on a graded scale (from most amount of options available to least available). Included in the soon to be released Upgrade are 10 new Gross & Net Profit reports.

Customer Care Center

Beginning July 16th, the ConstellationAuto.com website is becoming interactive with the addition of the Customer Care Center. With the Customer Care Center, you will be able to submit your trouble tickets via email, order printed forms, watch exclusive training videos, and access User Manuals for MSP, VCT, and Credit Reporter.

Your Customer Care Center user log-on is being emailed to you via our Sales Logix Software. If you do not receive it, use your phone number as your log on and the temporary password will be either ‘aa’ or ‘1’.

Within the Customer Care Center you will now be able to Submit Support Issues through new on line forms, see the Exclusive Webinar Training videos, view software documentation, go to the Auto Forms Ordering Center, Add personal Company Contacts, and view Current Support Issues. Our Customer Care Center is just another tool for the most professional staff in the business to provide the best support available.

Backups

It's the middle of the year, and we at Constellation Automotive Software wanted to mention that now is the perfect time for you to back up your dealership's important data! When business picks up, oftentimes it is easy to overlook backing up vital information.

If you do not have any means for backing up your data regularly, Constellation Automotive Software has just the product for your dealership's ever growing data needs. Our Backup Services are automated and processed nightly, monitored by in-house technicians and are regularly backed up to one of our redundant offsite secure server's. If you are interested in this service or have questions, please feel free to call us today!

Email Support

Constellation Automotive Software is committed to bringing you the best Customer Support experience available. In an effort to continue this effort, we have made yet another line of support open to you. If you do not have time for a full blown support call to our 800 number, you can contact us by emailing our Support Department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Feel free to leave a description of your issue and a friendly Support Technician will contact you in a timely fashion to assist you.

Featured Item

Attract Better Customers with MSP Credit Reporter

“We use Credit Reporter at all 10 of our locations and will use it with the new ones to come. It has helped increase our sales and adds legitimacy to our business. A lot of other dealers in the area do not report credit; therefore, customers come to us instead of them. They are trying to repair their damaged credit and with the Credit Reporter, we can help!”

Vince Sweeney -Toyota/Mazda/Pontiac/Buick/GMC/Chrysler/Dodge/Jeep/Chevrolet/Mitsubishi/Saturn franchise locations with Buy Here Pay Here Outlets

MSP Credit Reporter reports credit history/information back to Equifax, Experian and/or Trans Union, so you can attract better customers who care about their credit, and add another incentive to pay on time.

1. Eliminate double-entry of credit information. It is pulled directly from MSP
2. Flexible enough to report any single or group of customers or to simply report one customer
3. Verify generated report and check for any errors that may cause a Credit Bureau to reject a report
4. Simply email the information to the reporting agencies in a Metro 2 format
5. Use credit reporting as a sales aide – sell more cars when your customers know they can establish or reestablish a good credit rating

Here is what other Dealers say about MSP Credit Reporter software:

 

Ida Schneider – Drive Now Auto Credit/Blue Springs Auto Credit:
"We like to report both positive and negative credit. The positive credit allows our customers to reestablish their tarnished credit. It helps drive people to us when they know that we will report their credit history with us. Reporting the negative credit allows all other Dealers to know what type of customer we dealt with and what they should probably expect. We are trying to help other Dealers not get into the same negative situation that we were in with any particular customer."

$595 Setup Fee @ $45 per month

Constellation Automotive Software Call Us at: 1-800-654-4955 Software Support: Option 3 Account Management: Option 4 Sales: Option 1 Or Fax us at: 1-941-355-8980 To Access Client Care Center or visit our website, go to www.constellationauto.com