Constellation Automotive Software Newsletter - March 2009 |
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Welcome to the March Edition of the Constellation Auto Newsletter.Loads of Goodies this Month! We have quite a few tips, tricks and trainings in store for you. News & AnnouncementsRegister Your Automotive Software OnlineYou’ve asked and we’ve been listening# As of March 1st, Constellation Automotive has launched a new server that will enable you to register the following Products Online: MSP, VCT, Credit Reporter, Traffic. So what can be expected?If you have not reregistered your software since the week of March 2nd, during your next reregister, we will need for you to “Register by Phone” one last time. At that time of reregistering, Software Support will manually set you up to register online. This is a necessary last step. After this last Phone Registry, you will be able to take full advantage of the Online Registration option. Free Online Software TrainingConstellation Automotive Software is now offering FREE online training! Please see below for our upcoming March Class Schedule:
Classes are offered all year long. We currently offer over 16 training courses. Everything from basic refresher courses to advanced topics for managers. Please join us for one or all classes that interest you. All you need is a PC with internet access and a phone to interact with the instructor. Weekend Office HoursIn an effort to better support our customers that are open on the weekends, limited Software Support will be available Saturdays, between the hours of 9:00am and 4:00pm Eastern. Due to limited weekend staffing, forms, programming, workstation installs and swaps will need to be addressed the following Monday. Please leave a message for the Support Technicians and you will be called back in the order your request was received. Our regular Business Hours are as Follows: Monday through Friday 8am to 6pm Eastern Standard Time with after hours support starting at 6pm, ending at 8pm EST. We are closed Christmas and Thanksgiving day. Constellation Automotive Tips and Tricks VCAT Error Message“FlashFiler: Cannot Locate Network Server”If you utilize VCT and have ever experienced the error message “FlashFiler: Cannot Locate Network Server”, many times the server’s Flash Filer has not been launched at the start of VCT. This internal VCT utility connects the Server Databases to the VCT program. You may have noticed the icon for this running in the system tray at the bottom of Microsoft Windows. It resembles a little blue earth with FF written on it in red. To manually turn this utility on, you may do one of the following: Right-click your VCT F&I (Finance) Icon, left-click Properties, left-click Find Target. This launches Windows Explorer. Navigate to the Server folder and Double left-click the Server Folder. Then locate the FFServ32.exe file and double left-click. This will launch the utility. You may also feel free to contact Technical Support and one of our System Analysts will be more than happy to put a Flash Filer Icon on your desktop for quick access. MSPError Message“AdvancedDay,PleaseCloseDay”This is a message that occurs periodically when the day has been closed at a future date. If you have ever gotten this message, no doubt you are aware that it will keep you from using the software until corrected. If you would like to correct this yourself, you may choose to do the following: Right-click your MSP Icon, left-click Properties, left-click Find Target. This launches Windows Explorer. Navigate to the Station1 folder and Double left-click the Station1 Folder. Then locate the resetday.exe file and double left-click. This will launch the utility. Using the drop-down box in the utility, choose your company (for those dealerships with more than one Company), and then press the “Reset Day” button. All set. This will set your system date to the correct day and enable you to access MSP. Alternatively, you may also feel free to contact Technical Support and one of our System Analysts will place a Resetday Icon on your desktop for future usage.
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